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How do I create a Capsa account?
Head to the sign-up page, enter your details, and you’ll have a free user account in minutes.
How do I start a new project?
Once logged in, click Create Project. Choose your plan, make your first payment, and your project is ready to go.
How do I invite users to my project?
Open your project, go to Users, and add their email addresses. They’ll get an invite and can join instantly.
Do I need training to use Capsa?
No. Capsa is designed to be simple — most teams are up and running in minutes without training.
How do I use Capsa?

Capsa has been designed to be simple to use. In the first instance, we suggest giving it a go. In most cases, you can learn how to navigate the portal in a few minutes. If you need further help, check out our user guides.

How do I access Capsa offline?

Capsa is a cloud-based product, so an internet connection is required to access the main portal. However, we understand from experience that an internet or mobile connection whilst on-site can sometimes be challenging.

To overcome this, we created the Capsa Offline feature. This function enables users to download a copy of any document to their device via the Capsa App whilst they have an internet connection. All downloaded documents can be accessed for 24 hours within the Capsa Offline feature accessible on the App Login page.

How does version control work?
Every time a document is uploaded, Capsa stacks it on top of the previous version. The latest version is always what you see.
Can I see old versions of documents?
Yes. Just click on a document to view its full version history.
How does search and tagging work?
Instead of messy folders, Capsa uses smart tags and filters. Add tags to your documents and use search to find exactly what you need.
Does Capsa work offline?
Yes. Use the Capsa mobile app to view documents offline. Any changes sync when you’re back online.
Is there a mobile app?
Yes. Capsa has a free app for iOS and Android, perfect for site access.
Will Capsa notify my team when documents are updated?
Yes. Capsa automatically alerts the team when a new document or version is uploaded.
What is a project owner?
The project owner is the person who creates the project. They manage billing and have full control over settings and users.
Can I change the project owner?
Yes. Ownership can be transferred to another user in the project settings.
How do I manage user permissions?
Every project has a controller who controls what each user can see or do. You can set default permissions when inviting users or update them at any time.
Can I add or remove users at any time?
Yes. You can invite as many users as you like, and remove them if they no longer need access.
How many users can I add?
Unlimited. Capsa projects don’t have per-user fees, so you can invite the whole team.
What’s included in the Capsa Project Plans?

All plans include the same features — the only difference is storage. You get unlimited users, version control, reporting, notifications, user permissions, and full access on web, mobile, and offline.

How does storage work on the different plans?

Each plan comes with a different storage allowance. If you need more space as your project grows, you can move up to a larger plan at any time in your project settings.

What is Capsa Vault?
Vault is a low-cost archive for completed projects. For £9 per month, it keeps all documents and version history accessible for as long as you need it.
Do I pay per project or per user?
Per project. You can invite unlimited users at no extra cost.
Can I cancel at any time?
Yes. Capsa is a monthly subscription with no minimum term. Cancel whenever you like.
Why doesn’t Capsa offer a free plan?
We’ve kept things simple. Many “free plans” limit users, features, or storage, which quickly becomes frustrating. With Capsa, every project has full access to all features and unlimited users from day one — no hidden catches.
How do I pay for Capsa?
You pay monthly or annually by debit or credit card. All payments are handled securely by Stripe.
Can I change my payment details?
Yes. Go to your account billing settings to update your card details at any time.
What happens if a payment fails?
If a payment fails, we’ll notify the project owner and pause the project until the payment is updated. You’ll have 15 days to fix the issue before the project is scheduled for deletion.
Where can I find invoices or receipts?
Invoices and receipts are available in your billing settings. They can be downloaded at any time.
I can’t log in — what should I do?
Check you’re using the correct email and password. If you’ve forgotten your password, use the reset link on the login page. If you’re still stuck, contact support.
A document won’t upload — how do I fix it?
Check your internet connection and file size first. If the problem continues, try uploading again or contact support with the file details.
Notifications aren’t coming through — what can I check?
Make sure notifications are enabled in your account settings, and check your email junk folder. If you’re using the app, confirm notifications are allowed in your device settings.  
The mobile app isn’t syncing — what do I do?
Check your internet connection, then refresh the app. If it still doesn’t sync, log out and back in. If the problem continues, contact support.
How do I contact Capsa for help?
For general enquiries, use the Contact Us option on our website. If you need help while using Capsa, raise a ticket directly through the built-in support system in your account.
How do I update my personal details?

Login to Capsa, and visit Settings, which are accessible as a dropdown menu from your initials within the portal header.

I don’t receive Capsa emails or notifications.

Capsa will communicate with you either through the app or by email. In your personal settings, you can control the frequency of your notifications. In the first instance, please check your settings to ensure you have enabled notifications.

You should also add Capsa to your list of safe senders within your email provider settings. The vast majority of communication from Capsa will be via capsaemails@gmail.com or support@capsaapp.com.

Which web browsers do Capsa support?

Capsa has been designed to work on Safari and Google Chrome. It’s likely it will also work on other providers. However, no support or updates are provided by Capsa, so we cannot vouch for its performance.

I still need help.

If all else fails, reach out to our support team via Contact Us.

How do I contact Capsa for help?
For general enquiries, use the Contact Us option on our website. If you need help while using Capsa, raise a ticket directly through the built-in support system in your account.
What’s the response time for support?
We aim to reply within one working day, often much faster.
Is there a knowledge base or help centre?
Yes. The Learn page covers common questions, and we keep it updated with new guides and answers. For more in-depth resources, you can also check our Resources page, where we share guides, articles, and useful documents.

Help Guides

01

Quick Start Guide

Get up and running in minutes with the essentials you need to start your first project.

Download
02

Full User Guide

Explore every feature in detail with our complete reference guide for Capsa.

Download